Return and Exchange Policy

Return & Exchange Policy

At Mercado Clothing, we offer a 30-day return and exchange policy.

Exchanges:

  • Only items in new and unused condition are eligible.

  • Send your item via any courier (avoid using the courier’s flyer to prevent extra charges).

  • Contact us via WhatsApp at 03078501490 with your size change request.

  • The exchange process takes 5–7 working days in total:

    • 1–3 days for us to receive your parcel,

    • 1–3 days to process and dispatch the exchanged item after approval.

  • Customers are responsible for return shipping costs.

Returns (Refunds):

  • Refunds are only provided for damaged or defective items.

  • Color or size issues are eligible for exchange only, not refund.

  • After receiving your return, allow 3–4 working days for approval and inspection.

  • Refunds (via JazzCash or Easypaisa) will be processed after approval.

  • Send your account details via WhatsApp at 03078501490.

⚠️ Contact us through only one method to avoid delays.

Thank you for choosing Mercado Clothing!